DELIVERY & POSTAGE

Orders are processed and dispatched Monday to Friday only.

UK delivery time will depend on the type of Royal Mail service you select. Royal Mail dispatch our parcels but please note that we cannot accept responsibility for failed deliveries if no one is at home to receive them. If you are unable to accept a delivery, please be aware that it may be returned to the depot and a card left. Royal Mail guidelines state that 48HR Tracked and non-Tracked items should arrive between 2-3 working days and for Royal Mail 24HR Tracked, the delivery aim is for next working day but during busy times or in the event of local disruption to dispatch offices, this may take longer. These are NOT guaranteed services.

We will always obtain a proof of posting. Whilst delays are frustrating and we fully sympathise, Apatchy Ltd cannot take responsibility for delays to your order once it has been dispatched.

Order Confirmation

You will receive a confirmation email no later than 24 hours after receipt of your order. We maintain real time stock levels, however during busy periods there is the possibility of some items not being available. If this happens, we will inform you in the confirmation email along with an expected delivery time. If the expected delivery time is not to your satisfaction, you will be entitled to cancel your order.

All queries and emails will be answered within 48 hours on working days.

STANDARD DELIVERY

Royal Mail 48HR Tracked & Non-Tracked

Typically, orders placed with a standard delivery option of Royal Mail 48HR at a cost of £3.95 Tracked and Non-Tracked, are processed and dispatched within 1-2 working days of being placed on the website (assuming all items ordered are in stock). You will receive an email confirmation of your order.

For any items that qualify as a Large Letter, we charge a flat rate of £1 for Royal Mail 48HR non-Tracked. 

EXPRESS DELIVERY

Royal Mail 24HR Tracked

Orders can be upgraded to Royal Mail 24HR Tracked Service at a cost of £5.50. This will ensure that your order is processed on the same day for orders placed before 1pm Monday to Friday. Please note that whilst this is a 24hr Tracked service and that 95% of parcels are delivered within this time frame, it is NOT a guaranteed service. If you are not in to receive your parcel, it may be returned to the post office for collection. This service is available from Monday to Friday only. Orders need to be placed by 1pm for them to be processed on the same day. Orders placed after 1pm and at weekends will be processed the next working day. Please note that we do not offer Next Day Special Delivery Guaranteed.

UK TRACKING

If your parcel has a tracking number, you will be able to access the Royal Mail Track and Trace service to monitor the progress of your parcel. Please use the following link to track your parcel:

https://www.royalmail.com/track-your-item

Free UK Delivery Over £65

Apatchy London offers free standard UK delivery on orders over £65. This offer is automatically applied at checkout. This offer is valid on orders that are sent within the UK using our standard delivery service (Royal Mail 48HR Tracked) and the order value must be £65 or more for this to be applied. 

INTERNATIONAL DELIVERY

Apatchy offers international delivery DDP as standard with DHL International Express at a flat rate of £25 (equivalent in local currency). If you would like to speak to us about international delivery, please contact us on +44 (0)1279 718133 or email us at info@apatchy.co.uk where we would be happy to help.

Import Duties

Apatchy is pleased to announce that it operates on a DDP (Delivered Duty Paid) basis. Sometimes goods may be subject to delays - due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. In the instance of items reaching you, we cover all fees, duties and taxes to ensure the order is delivered DDP. In the instance that this reaches an area where no Sales Tax is payable, not chargeable, or is charged at a different rate, then no reduction is given for the change in Sales Tax and the price is as seen.