Returns, Refunds & Exchanges

Cancellation Rights & Returns

We hope you love your new purchase; however, if for any reason you are not satisfied, we will be happy to accept a return from you according to the following policy. You may return an item in its original condition and packaging within 30 days of receipt for an internet credit note, refund, or item exchange, subject to our discretion. After 30 days, we will no longer accept returned items, except if they are purchased during the extended Christmas returns window.

Please note that if returned, standard delivery charges are not eligible for a refund.

UK Returns

We offer a 30-day returns policy on items purchased in the UK. To start a return, please visit our returns portal https://apatchy.co.uk/apps/returns within 30 days of receiving your order. Enter your order number and postcode, select the item(s) you'd like to return, and choose whether you would like store credit or a refund to your original payment method. You will then receive a prepaid returns label to send your parcel back to us.

A £3 returns fee will be deducted from your refund.

US Returns

We offer a 30-day returns policy on items purchased in the US. To start a return, please visit our returns portal https://apatchy.co.uk/apps/returns within 30 days of receiving your order. Enter your order number and zip code, select the item(s) you'd like to return, and choose whether you would like store credit or a refund to your original payment method. You will then receive a prepaid returns label to send your parcel to our US returns address.

Returns fees start from $8 and will be deducted from your refund. The exact amount is shown in the returns portal when you start your return.

Rest of World Returns

If you wish to return an item from outside the UK or US, please email us within 30 days of receiving your order. International returns are at your own expense.

Returns should be sent to:
RETURNS DEPT
Apatchy Ltd, 40a Springwood Drive, Braintree, Essex CM7 2YN, United Kingdom.

Returns Do's and Don'ts

Items must be unused and in the same condition in which they were received. We cannot accept returns of debossed or permanently personalised products.

Please complete the returns form on the reverse of the dispatch note included with your order. If you have misplaced this or did not receive one, a copy can be downloaded here. This enables us to identify the transaction and speeds up the process.

Once your return has been received and inspected, we will process your refund or store credit and notify you by email.

Please note that we can only accept returns for purchases made through the official Apatchy London website. All UK and US returns must be registered through our returns portal so that we can identify your order and process it quickly.

We recommend that all returns are securely packaged and that proof of posting is obtained, as we cannot accept responsibility for any lost or damaged parcels.

If you fail to return packaging which is an integral part of the overall product, for example individual letter patches (if applicable), the leather strap inside the handbag and the dust bag, you will not have returned all the goods, and we reserve the right to recover the cost of replacement from you and, where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Where you return goods to us which are not the goods we dispatched to you (which we can easily check), you will not have returned the goods and will accordingly be deemed to have accepted the original goods we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example, where lower value items are returned) and will actively pursue all such cases through the courts. We will also actively fight any fraudulent chargebacks made through your credit card company.

Damaged Goods

If you receive an item that is not in perfect condition or was damaged during shipping, please notify us within 7 days of receipt by emailing info@apatchy.co.uk

If a product develops a fault within 12 months of purchase, we will offer a repair where possible or a replacement at our discretion. Please note that this does not cover general wear and tear, and where an item can easily be repaired, this will be our first course of action. Outside this timeframe, we are unable to offer a replacement.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur.

Apatchy Ltd reserves the right to amend this returns policy without notice under advice from Government appointed agencies.